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RETURNS & EXCHANGES
If you are not completely satisfied with a part you purchase from Steele, simply exchange it or return it for a refund.
All parts manufactured by and purchased from Steele Rubber Products are guaranteed for the lifetime of the product under
normal wear and/or defects in workmanship. Some items offered by Steele may not be manufactured by Steele and are subject
to the original manufacturer’s return and warranty policies.
Parts are accepted for return (including refunds or exchanges) only in the units purchased. We will accept only the entire
package for items sold in pairs and the entire strip for items sold by the foot. Parts returned for must be returned
undamaged and re-saleable. All returns must include the original invoice to confirm purchase
Exchanges
All exchanges of parts will be at our discretion. In some cases, we may exchange a returned part for a similar part that
replaces a changed part in our catalog.
Refunds
We will issue a refund of the purchase price (less discounts) at our discretion. All requests for refund must be
accompanied by a copy of the original invoice and the purchased parts. Shipping & Handling Charges may not refundable.
Request a Return
Please contact our Customer Service Department at 704-483-9343 to request an exchange or refund. Our representative will
provide you with instructions for returning parts to us. We cannot accept refund or return packages sent C.O.D. or any
method for which there is a charge to us. You may bring items to swap meets that Steele attends, however you must have a
copy of your original receipt and the entire part.
Cancellation
Orders that have been processed cannot be cancelled. If you must cancel an order, please call us at 704-483-9343. If an
order has been processed, we may charge you for Shipping & Handling. If you refuse delivery of a package, you may be
subject to a non-refundable 25% restocking fee.
Returning Parts Purchased from a Dealer
Items manufactured and sold by Steele Rubber Products, but purchased through an independent or authorized reseller of
Steele parts, must be returned to that same reseller for refund or exchange. Such purchases are subject to the return
policies of the reseller.
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